The concert arena at the Royal Hospital Chelsea has a good level of accessibility.
The paths and roads at the entrances are well surfaced and there are ramps between levels.
The arena is approximately 300m from Chelsea Gate and London Gate and 500m from Barrack Gate.
Seated tickets will be available for ambulant disabled customers and there will be a platform for wheelchair users.
Accessible toilets are located on the South Terrace and by Chelsea Gate.
Unfortunately, we are not able to provide parking within the Royal Hospital site so existing disabled bays in the area should be used if required. Please check with the local council for information on local parking.
People qualifying for accessibility tickets are entitled to receive one personal assistant ticket free of charge.
If you have any questions please contact the promoter on Accessibility@kilimanjarolive.co.uk or by using the Accessibility Form.
Are there disabled tickets available?
Disabled access and wheelchair platform tickets for Live at Chelsea 2021 are sold by The Ticket Factory, in partnership with Nimbus Disability.
Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a lead authority on accessible ticketing in the UK.
When you register, Nimbus Disability will handle all your information securely and safely without us ever having cause to see the detail behind why you need accessible seating options.
Once you’ve registered, Nimbus will then provide you with a unique registration number which you can then use to link your access needs into the Ticket Factory system.
If you are not able to use online forms and would be unable, because of the nature of your impairment, to access online sales you do still need to register. Nimbus will be able to assist with telephone registration on 0330 808 5108.
How do I purchase disabled access and wheelchair platform tickets?
- Login to your Ticket Factory account.
If you don’t have a Ticket Factory account, please create one here: https://www.theticketfactory.com/tickets/register/
- Click on “My Account”, then on “Accessibility” (bottom left corner).
- Verify your Nimbus Card by entering the unique registration number.
If you don’t have a Nimbus Card, you will be able to register for free by following the link on this page.
- Log in to your Ticket Factory account and then purchase your disabled access or wheelchair platform tickets for Live at Chelsea events here: https://www.theticketfactory.com/tickets/events/liveatchelsea/ or call 0800 640 5001.
Please find more information here: https://www2.theticketfactory.com/default/online/tickets/access-registration/
Will my personal assistant be sat with me?
Yes, you and your personal assistant will be allocated two seats together.
I have ordered a standard ticket but required a disabled ticket – what should I do?
Please get in contact with our customer services team here.
Do both the disabled customer and their personal assistant receive a ticket?
If you have purchased a disabled access ticket or a wheelchair platform ticket, you will receive two tickets, one of which is for your personal assistant.
Will there be a Wheelchair Users Platform?
Yes, there will be a Wheelchair Users Platform in place at Live at Chelsea 2020 for the duration of the concert series.
Please make sure you book your space on the platform in advance.
There will be limited space available on the platform and once it is full, we will not be able to let any further customers on.
Which gate should I use?
Please enter via Chelsea Gate, London Gate or Barrack Gate, whichever is more convenient for you.