The concert arena at the Royal Hospital Chelsea has a good level of accessibility. The paths and roads at the entrances are well surfaced and there are ramps between levels. For the fully seated shows, spaces at the rear of the flat seating blocks will be reserved as wheelchair positions. For standing shows, a wheelchair user platform will be available for wheelchair users only. Seating and standing tickets will be available for ambulant disabled customers.

Accessible toilets are located on the South Terrace and by Chelsea Gate.

Unfortunately we are not able to provide parking within the Royal Hospital site so existing disabled bays in the area should be used if required. Please check with the local council for information on local parking – click here.

People qualifying for accessibility tickets are entitled to receive an additional personal assistant ticket when purchasing their own.

Customers wanting to purchase either a disabled ticket will need to contact the promoter directly on customerservices@kilimanjarolive.co.uk to ensure that their needs are understood and are met as well as they can be. Evidence of DLA, Blue Badge or other government issued identification will be required to qualify for the free personal assistant ticket when purchasing a disabled or wheelchair space ticket.

Please note that on the seated shows, wheelchairs will be accommodated by removing seats. Please ensure that you specify during your booking whether you require space for a wheelchair so that we can prepare the area prior to your arrival.

ACCESSIBILITY FORM

Will my personal assistant be sat with me?

Yes, when purchasing seated tickets your tickets you and your personal assistant will be allocated two seats together.

I have ordered a standard ticket but required a disabled ticket – what should I do?

Please get in contact with our customer services team here.

Do both the disabled customer and their personal assistant receive a ticket?

Yes. You will receive two tickets, one of which will be marked as the personal assistant ticket.