The concert arena at the Royal Hospital Chelsea has a good level of accessibility. The paths and roads at the entrances are well surfaced and there are ramps between levels. The arena is approximately 300m from Chelsea Gate, and 500m from Barrack Gate.
Spaces at the rear of the flat seating blocks will be reserved as wheelchair positions.
Seating tickets will be available for ambulant disabled customers.
Accessible toilets are located on the South Terrace and by Chelsea Gate.
Unfortunately we are not able to provide parking within the Royal Hospital site so existing disabled bays in the area should be used if required. Please check with the local council for information on local parking – click here.
People qualifying for accessibility tickets are entitled to receive an additional personal assistant ticket when purchasing their own.
Customers who require either a carer to accompany them or disabled access to the shows can purchase these tickets via Ticketmaster.
Ambulant disabled customers: in the “Choose Your Ticket” box, please select “Ambulant Disabled ticket” and if you require a personal assistant please also select “Ambulant Disabled Essential Companion Ticket”.
Customers purchasing wheelchair access: in the “Choose Your Ticket” box, please select “Wheelchair Space + Essential Companion Ticket”. This ticket admits two, so you won’t need to select an additional ticket for your personal assistant.
When you’ve completed your booking, please email Accessibility@kilimanjarolive.co.uk to provide evidence of DLA, Blue Badge or other government issued identification.
If you have any questions please contact the promoter on Accessibility@kilimanjarolive.co.uk or by using the Accessibility Form.
Will my personal assistant be sat with me?
Yes, you and your personal assistant will be allocated two seats together.
I have ordered a standard ticket but required a disabled ticket – what should I do?
Please get in contact with our customer services team here.
Do both the disabled customer and their personal assistant receive a ticket?
If you have purchased a disabled access ticket, you will receive two tickets, one of which is for your personal assistant.
If you have purchased a wheelchair access ticket, you will receive one ticket which will permit entry for you and your personal assistant.
Will there be a Wheelchair Users Platform?
Yes, there will be a Wheelchair Users Platform in place at Live at Chelsea 2019 for the duration of the concert series. This platform will not be ticketed and will be available on a first come first serve basis to customers with a disabled or wheelchair access ticket. Once the arena opens customers will be able to decide if they wish to use their allocated space, as per their ticket, or on the Wheelchair Users Platform, depending on the space available. There will be limited space available on the platform and once it is full we will not be able to let any further customers on. Any further customers will need to use their allocated space as per their ticket. Carers will be able to sit with the ticket holder on the platform.