All ticket buyers will receive a concert information email approximately two weeks before the concert date. This email will contain the final timings plus other useful information. Please ensure that when you purchase your tickets you use an email address that we can contact you on.

The gate times allow for attendees to spend some time within the grounds before the concert begins. Bars and a variety of food concessions will be open/available from 5.30pm. It is likely that the music will begin around 7pm

Safety

If you see anything that you feel may be suspicious or see any persons acting suspiciously please bring this to the attention of the nearest steward.

Please look after yourself at the event, ensuring that you drink plenty of water and eat food plus wear appropriate clothing for an outdoor event. If however, you do feel unwell or need any assistance, or see another person that may need help, please contact a steward or the medical team who are based on the South Terrace.

In the event of an incident follow instructions from staff and stewards.
Ticket Information & Age Restirction
For information on tickets, please click here

Accessibility Information
Yes, please see our Accessibility page for information and FAQs – click here.

Getting Here
For information on how to get to the event, please click here.

FAQs
Can I sit wherever I want?
No, you will have an allocated seat.
Your seat number as well as block and row will be stated on your ticket.

I don’t know where my seat is?
The information on your ticket will tell you which block and row to help you locate your seat. Please ask a member of staff if you aren’t sure.

Can you stand in the seated area?
It is accepted that at most concerts the audience will stand throughout the performance. Stewards will ask any standing customers to sit down but if a significant number of people choose to stand then they will not intervene. If this is likely to cause you difficultly, you should purchase seats at the front of any section when booking seats for shows, even if this means sitting further away from the stage. Seats in the tiered seating would offer a better view in this situation. Please note that standing on seats is strictly prohibited on health and safety grounds

Is there anything I cannot bring?
None of the below items will be allowed in to the concert site• Aerosols
• Air horns
• Alcohol
• Animals (except assistance dogs)
• BBQs or any cooking apparatus
• Bicycles, scooters, roller skates
• Blow torches
• Cans
• Cameras (DSLR/SLR) with detachable lens
• Chairs
• Chinese lanterns
• Cooking apparatus
• Cool bags / boxes (large)
• Cigarettes (more than for personal use)
• Cutlery
• Drinks (empty plastic bottles 500ml or less are permitted)
• Drones
• Fireworks / pyrotechnics
• Flags with poles
• Flares / distress flares / smoke flares
• Food (small amounts for personal consumption permitted)
• Gazebos and parasols
• Gas cylinders/canisters
• Glass
• Knives
• Liquids (over 100ml)
• Illegal substances (drugs)
• Laser pens
• Legal / herbal highs (includes Nitrous Oxide and associated equipment including balloons)
• Megaphones
• Professional audio-visual recording equipment
• Smoke bombs / canisters
• Sound systems
• Tables
• Tabards/High Viz Jackets
• Weapons

What happens if I arrive late?
You will be allowed to access the concert throughout the evening with a valid ticket. If you arrive after the main act has begun you may be asked to wait until the end of the song before you can go to your seat.

Is there anywhere to leave luggage?
We would appreciate it if you did not bring any additional bags other than what you will need for the evening. We do not have an area to leave luggage at the event. Many London National Rail stations have Left Luggage facilities; you can find out more here – http://www.left-baggage.co.uk/

Are there ATMs inside the event?
Yes, there will be a number of ATMs on site. The queues can sometimes be quite long so it is recommended that you get cash before arriving at the Hospital.

Can card payments be taken inside the event?
The bars will be accepting contactless card payments. Customers will need cash to purchase from the food concessions.

Is there food and drink inside the event?
There will be hot and cold food and nice treats available along with fully stocked bars on the South Terrace.

Can I take food and drink into the event?
Customers are not permitted to bring their own food and drink into the Royal Hospital Chelsea.

What if I have a question when I’m inside the event?
If you have a question or issue whilst inside the concert arena, we would recommend speaking to a steward or a member of the event management team.

Is there any first aid available in the event?
Yes. This is located on the South Terrace. Please speak to a steward if you need any assistance.

What happens if I have lost property?
If you’ve lost or found property please speak to a member of staff and they will advise on where to go to hand in items you’ve found or to ask if anything has been handed in. After the event please check on the website for lost property information.

What time will the concert end?
The headliner will finish no later than 10.30pm.

Can I bring my camera to the event?
You can bring any camera to the Live at Chelsea concerts for your personal use, except for those with a detachable lens (such as SLR or DSLR cameras).

Can I stand at the event?
People are likely to choose to stand and dance within the seated area, particularly during upbeat numbers. Stewards will use their discretion with regards to asking patrons to sit or move to the side of the seating areas. If a significant number of people choose to stand then they will not intervene. If you are asked to move out of the seats in order to dance, please kindly do comply with the request.

What should I wear?
This concert series is hosted in an outdoor concert arena. Please dress comfortably and bring warm clothes for the evening. Please be prepared for inclement weather and check the forecast in advance. Please note that whilst the arena is fully seated, there are grassed areas that you will need to cross so we recommend comfortable footwear.

What will happen if it rains?
The performers are on a covered stage and the concert will go ahead. Only in extreme conditions, and where health and safety may be compromised, would the concert be cancelled. Please ensure you bring adequate clothing for the weather conditions.

Can I bring an umbrella?
Yes, you may bring a small telescopic umbrella with you. Due to the consideration of others umbrellas cannot be opened during the performance

Will I get a refund?
No refund will be given if a concert is started but later abandoned. If a concert is abandoned before the start of the concert, you would receive a refund. Your ticket would need to be returned within 28 days of the due concert date.
Will I be able to walk round the Hospital buildings?
No – the hospital has pensioners in residence and their private areas will be out of bounds. Concert goers are permitted access to the concert auditorium and the designated food and drink gardens. Exceptions to this are guests who have hospitality tickets for specific areas of the Hospital building.

When was the hospital built?
The Royal Hospital Chelsea was founded by King Charles II in 1682 and designed by Sir Christopher Wren. The magnificent site has been the home of the Chelsea Pensioners since 1692.

Who are the Chelsea Pensioners?
The iconic scarlet-uniformed residents are all retired soldiers of the British Army, many of whom have served in World War II, Korea, the Falkland Islands, Cyprus or Northern Ireland. Others may not have served in campaigns, but all understand what it means to serve their country and the potential sacrifice that it entails.

How many residents currently live here?
There are approximately 300 residents.

How do you become a Chelsea Pensioner?
You have to be a former soldier of the British Army (officers are only allowed to join if they have first served in the ranks), be aged 65 or over, be of ‘good character’ and have no dependent family members.

Why is it called a hospital?
It’s not in fact a hospital but a home. It was called a hospital in the sense of the original meaning of the word – in that it was a place of hospitality.

Do residents have to pay to live here?
On being admitted to live at the Royal Hospital Chelsea they must either surrender their military pension and any War Disability Pension they may have, and / or make a financial contribution dependent on their means.

How is the Royal Hospital Chelsea funded?
The Royal Hospital Chelsea gets the majority of its funding from a grant-in-aid from the government, but needs to make up a shortfall every year to provide the best home and care for the Chelsea Pensioners, and maintain its Grade I listed site. Other fundraising activities such as the Live at Chelsea concert series work to make up this shortfall.