Essentials

Ticket / your booking confirmation and ID if collecting tickets at the box office

Money – please note there are no ATMs on site, if you wish to pay our traders in cash, we recommend that you use an ATM before arriving at the event. The traders will be accepting payments via chip & pin and contactless also.

Warm clothing for the night as it can get cold

Waterproofs and an umbrella, just in case the British summer weather doesn’t hold out. Please note - for the consideration of other attendees, umbrellas are not to be opened during performances

Gates will open at 5.30pm each day and the arena will open at 6.30pm

The gates times allow for attendees to spend some time within the grounds before the concert begins. Bars and a variety of food concessions will open/available from 5.30pm.

The box office is located inside Barrack Gate on Ranelagh Gardens. The box office will open on each event day from 5pm to approximately 9pm.

Please note – if you arrive after the main act has begun you may be asked to wait until the end of the song before you can go to your seat.

You will have an allocated seat. Your seat number as well as block and row which this seat is located in will be stated on your ticket.

The information on your ticket will tell you which block and row to help you locate your seat. Please ask a member of staff if you aren’t sure.

People are likely to choose to stand and dance within the seated area, particularly during upbeat numbers. Stewards will use their discretion with regards to asking patrons to sit or move to the side of the seating areas. If a significant number of people choose to stand then they will not intervene. If you are asked to move out of the seats in order to dance, please kindly do comply with the request.

None of the below items will be allowed in to the concert site

Gas or liquid fuel

Lanterns

Glass

Drugs – Live at Chelsea operates a strict no drugs policy, you may be searched on entry and anyone seen to be in possession of drugs will be ejected from the site and reported to the police

Animals – no pets please except guide dogs

Food and drink (with the exception of water)

Please do not bring any bags with you that you do not need. There will be a full bag search on arrival which may delay your entry

You will be allowed to access the concert throughout the evening with a valid ticket. If you arrive after the main act has begun you may be asked to wait until the end of the song before you can go to your seat.

We would appreciate it if you did not bring any additional bags other than what you will need for the evening. We do not have an area to leave luggage at the event. Many London National Rail stations have Left Luggage facilities; you can find out more here – www.left-baggage.co.uk

No, there will be no ATMs on site. If you would like to pay our traders in cash, we recommend that you use an ATM before arriving at the event.

All of our food & beverage outlets will have means to accept contactless.

The bars and some food vendors will be accepting card payments via chip & pin and contactless.

There will be hot and cold food and nice treats available along with fully stocked bars on the South Terrace.

Customers are not permitted to bring their own food and drink into the Royal Hospital Chelsea.

If you have a question or issue whilst inside the concert arena, we would recommend speaking to a steward or a member of the event management team.

Yes. This is located on the South Terrace. Please speak to a steward if you need any assistance.

If you’ve lost or found property please speak to a member of staff and they will advise on where to go to hand in items you’ve found or to ask if anything has been handed in. After the event please check on the website for lost property information.

The headliner will finish no later than 10.30pm.

You can bring any camera to the Live at Chelsea concerts for your personal use, except for those with a detachable lens (such as SLR or DSLR cameras).

People are likely to choose to stand and dance within the seated area, particularly during upbeat numbers. Stewards will use their discretion with regards to asking patrons to sit or move to the side of the seating areas. If a significant number of people choose to stand then they will not intervene. If you are asked to move out of the seats in order to dance, please kindly do comply with the request.

This is an outdoor concert arena. Please dress comfortably and bring warm clothes for the evening. Please be prepared for inclement weather and check the forecast in advance. Please note that whilst the arena is fully seated, there are grassed areas that you will need to cross so we recommend comfortable footwear.

The performers are on a covered stage and the concert will go ahead. Only in extreme conditions, and where health and safety may be compromised, would the concert be cancelled. Please ensure you bring adequate clothing for the weather conditions.

Yes, you may bring a small telescopic umbrella with you. Due to the consideration of others umbrellas cannot be opened during the performance

No refund will be given if a concert is started but later abandoned. If a concert is abandoned before the start of the concert, you would receive a refund.

No – the hospital has pensioners in residence and their private areas will be out of bounds. Concert goers are permitted access to the concert auditorium and the designated food and drink gardens. Exceptions to this are guests who have hospitality tickets for specific areas of the Hospital building.

The Royal Hospital Chelsea was founded by King Charles II in 1682 and designed by Sir Christopher Wren. The magnificent site has been the home of the Chelsea Pensioners since 1692.

The iconic scarlet-uniformed residents are all retired soldiers of the British Army, many of whom have served in World War II, Korea, the Falkland Islands, Cyprus or Northern Ireland. Others may not have served in campaigns, but all understand what it means to serve their country and the potential sacrifice that it entails.

There are approximately 300 residents.

You have to be a former soldier of the British Army (officers are only allowed to join if they have first served in the ranks), be aged 65 or over, be of ‘good character’ and have no dependent family members.

On being admitted to live at the Royal Hospital Chelsea they must either surrender their military pension and any War Disability Pension they may have, and / or make a financial contribution dependent on their means.

The Royal Hospital Chelsea gets the majority of its funding from a grant-in-aid from the government, but needs to make up a shortfall every year to provide the best home and care for the Chelsea Pensioners, and maintain its Grade I listed site. Other fundraising activities such as the Live at Chelsea concert series work to make up this shortfall.