The box office is located inside Barrack Gate on Ranelagh Gardens.

The box office will be open on each event day from 5pm to approximately 9pm.

Yes, please see our Accessibility page for information and FAQs

In line with our terms and conditions, unless a show is rescheduled or cancelled, we do not offer exchanges or refunds on tickets.

All attendees to Live at Chelsea must hold a valid ticket.
All children must hold a ticket to attend the event, including babes in arms.
However, it is recommended that very young children do not attend this event due to the danger that loud music can pose to their hearing.

Children who are aged 1 to 16 years old need to be accompanied by an adult.

A “challenge 25” policy will be operated at all the bars and concessions where alcohol can be obtained, so if bar staff deem to think that you look under 25 you will be asked to present your acceptable form of ID at the bar.
Acceptable forms of ID are Passports, Driving licence or the government’s proof of age scheme card – www.pass-scheme.org.uk

It is common for tickets to arrive up to and within two weeks of an event taking place.
If you do not receive your ticket within 5 days of the event, we would suggest contacting your ticket agent directly. The ticket agent you used should be stated on your confirmation e-mail, or as the company on the transaction on your bank or card statement.